Business Diagnostic & Health Check
A structured review of performance, margins, cash flow, operations, people, systems and compliance, with priorities ranked so you know where to start.
Business Consulting
Clear direction. Stronger operations. Sustainable growth.
We help business owners understand what is really happening in their business, decide what matters most and put practical plans into action, with personal support at every step.
KwaDukuza · Durban · Cape Town · Fourways · Online across South Africa
Business support built around you
Business support built around you
Every business reaches moments where the way forward is not obvious. Growth stalls, cash gets tight, the team is stretched, or you know you could be doing more but cannot see where to start.
We sit with you, listen properly and look at the whole business: the numbers, the people, the processes and your long-term vision. Then we help you shape a clear, realistic path forward and stay alongside you while you walk it.
Your vision. Our commitment.
What we help with
How we can help
Strategy & Business Planning
Clarify direction, set priorities and turn goals into a practical plan with owners, timelines and measures, including business plans for growth, new locations, products or funding.
Operations & Process Improvement
We map how work actually gets done, remove friction and put SOPs, workflows, checklists and controls in place, so the business runs well even when you are not in the room.
Financial Management & Reporting
Budgets, cash-flow forecasting, pricing and margin reviews, cost control, management-accounts routines and simple dashboards. We work alongside your accountant, not instead of them.
HR & People Support
Organisational design, role descriptions, recruitment, onboarding, performance management and practical HR policies. Formal labour-law matters are referred to a specialist.
Compliance & Governance Readiness
CIPC and SARS housekeeping, B-BBEE documentation, POPIA basics, registrations, licensing checklists and governance routines. Legal or tax opinions are referred to the right professional.
Marketing & Customer Growth
Positioning, a practical marketing plan, online presence, referral programmes and retention routines, linked to a CRM so no enquiry is lost.
Growth & Expansion Planning
A new branch, market, product line or bigger team: we test the numbers and risks before you commit, then build the roll-out plan with you.
Business Turnaround & Recovery
We help you stabilise cash, cut costs, reset priorities and build a realistic recovery plan, with regular check-ins and honesty about what we find.
Succession & Continuity Planning
Planning for leadership change, family succession or an eventual sale, so what you have built carries on and keeps its value.
Systems, Technology & CRM
Choosing and setting up the tools that bring structure, from CRM and booking systems to dashboards. See our CRM tab →
Funding Readiness
Getting your plans, information and story in order before you approach funders, and facilitating applications to third-party funders. See our Funding tab →
From vision to action
How we work with you
01
Consultation
We listen: your goals, challenges and what success looks like.
02
Needs Analysis
We assess: we review your information and speak to key people.
03
Recommendation
We plan: clear options and a practical plan, agreed together.
04
Implementation
We support: we work alongside you and your team.
05
Ongoing Review
We grow: regular progress reviews.
06
Legacy Building
A business that lasts.
Formats: once-off project · monthly advisory retainer · implementation support · in person or online.
Sectors we support
Industry insight, personal approach
Choose your sector to see the challenges we help with, what we offer and the outcomes we work towards.
Hospitality · Retail · Medical practices · Accounting practices
Hospitality: hotels, B&Bs, guesthouses, restaurants
Hospitality runs on great guest experiences, but profit is made or lost behind the scenes: staffing, stock, pricing and countless daily decisions. We help owners run a tighter, more consistent and more profitable operation without losing the personal touch that brings guests back.
- Hotels: departmental operations, revenue and occupancy planning, management reporting.
- B&Bs and guesthouses: simple systems, direct bookings, a break from doing everything yourself.
- Restaurants: food and beverage cost control, kitchen and front-of-house SOPs, menu engineering, scheduling.
Typical challenges
- Seasonal cash flow
- Booking-platform commissions
- High food, beverage and stock costs, waste and shrinkage
- Staff turnover and inconsistent service
- Prices lagging costs
- Owners stuck in daily operations
- Licensing, health and safety, municipal requirements and tourism grading
- Online reputation
What we offer
- Margin, cost and cash-flow diagnostic
- Rate and menu reviews with recipe costing
- SOPs for check-in, housekeeping, kitchen, front of house, stock and cashing up
- Staff structures, rosters and training plans
- Direct-booking and guest-retention plans with a guest CRM
- Seasonal budgeting
- Compliance checklists
- Funding readiness for refurbishments, equipment and expansion
Outcomes
- Clear visibility of margins and cash
- Consistent guest experiences
- More direct and repeat bookings
- A team less reliant on the owner
- A plan for the quiet season and growth
Retail: grocery stores, spaza shops, boutiques, other retail
Retail is a business of thin margins and fast decisions. Whether you run a neighbourhood spaza, a family grocery store or a boutique, we help you bring structure so more of every sale stays in your pocket.
- Grocery stores and supermarkets: stock control, supplier terms, shrinkage, staffing and hours.
- Spaza shops and convenience stores: compliance, simple records, stock buying, pricing, getting funding-ready.
- Boutiques: buying and range planning, seasonal stock, markdowns, loyalty, online sales.
- Other retail: hardware, liquor, cellular, furniture, speciality stores and pharmacies (business side only).
Typical challenges
- Thin margins and big-competitor pressure
- Overstocking, stock-outs, expired stock, shrinkage
- Cash tied up in stock
- Limited records
- Compliance gaps (trading licence, SARS, CIPC, food safety)
- Security, staffing, long hours
- Loyalty and online competition
What we offer
- Stock and margin review
- Record-keeping, cash-up and daily reporting routines
- POS and stock-system guidance
- Supplier and buying strategy
- Compliance readiness
- Loyalty, promotions and consent-based WhatsApp marketing linked to a CRM
- Layout and merchandising
- Funding readiness for stock, fit-outs and equipment
Outcomes
- Knowing which products make money
- Less dead stock and better cash flow
- A compliant, opportunity-ready business
- Loyal repeat customers
- Managing by the numbers
Government programmes such as the Spaza Shop Support Fund accept applications only through official channels, and the owner applies directly. We help you get compliant and organised beforehand. We do not claim special access to any fund, and nobody can guarantee approval.
Medical Practices: doctors, dentists, other practitioners
You trained to care for patients, not to run a business. Yet a practice has staff, billing, compliance, equipment and cash flow to manage. We support the business side so you can focus on clinical care. We do not provide clinical, medico-legal or regulatory advice.
- GPs and specialists: solo, group and multi-disciplinary practices.
- Dentists: chair utilisation, equipment planning, recall systems.
- Other practitioners: physios, optometrists, psychologists, dietitians, OTs, chiropractors, vets.
Typical challenges
- Medical-aid claim cycles and slow payments
- Front-desk bottlenecks and no-shows
- Opening, expanding or buying into a practice
- Equipment costs
- Health information under POPIA
- Partnership changes and succession
- Burnout from carrying clinical and business loads
What we offer
- Practice business review (revenue mix, costs, collections, cash flow)
- Front-desk, booking, billing and debtor follow-up SOPs with your billing provider and accountant
- Patient-journey review
- Staff structure
- Business plans for new or expanded practices
- Practice CRM for patient communication, recalls, reminders and consent
- POPIA-aware routines
- Funding readiness for equipment, fit-outs and acquisitions
- Partnership and succession planning
Outcomes
- Healthier cash flow and collections
- Fewer admin bottlenecks
- An organised front office
- A clear plan for growth, equipment and succession
- More time for patients
Accounting Practices: accountants, bookkeepers, tax practitioners
Accounting practices help every other business with its numbers but rarely have time to work on their own. We help practice owners build a firm that is easier to run, more profitable and ready to grow.
Typical challenges
- Deadline peaks
- Under-pricing, scope creep, slow collections
- Manual onboarding and document-chasing
- Growing beyond the founder
- Moving into advisory
- Recruiting and keeping staff
- Succession or sale
What we offer
- Practice review (service mix, pricing, capacity, profitability)
- Fixed-fee and tiered pricing
- Workflow and SOP design
- Practice CRM and client portal
- Team structure and training
- Packaging advisory services
- Growth, merger and succession planning
Outcomes
- Predictable workflows
- Fair pricing and better collections
- Smoother onboarding
- Growth not dependent on the founder
- A clear future for the firm
Don’t see your industry?
We also work with professional services, property, construction and trades, logistics, manufacturing, agriculture, education, beauty and wellness, and start-ups.
Start a conversation
Why Altiora
One partner. Every step of your growth.
Client first
We listen and put your goals at the centre.
Trust and integrity
Honesty, transparency, lasting relationships.
Integrated thinking
Strategy, operations, people, CRM and funding readiness under one roof.
Experienced guidance
Practical guidance from a founding team with over 20 years’ (Justin) and over 15 years’ (Angeline) experience.
Building legacy
Solutions designed with future generations in mind.
FAQs
Frequently asked questions
What size of business do you work with?
Sole proprietors, start-ups, family businesses, SMEs and growing teams.
How does an engagement start?
With a conversation, then the right next step, often a Business Diagnostic.
Do you replace my accountant, lawyer or HR consultant?
No. We work alongside them and refer specialist matters.
In person or online?
Both, in our locations (KwaDukuza, Durban, Cape Town and Fourways) or online anywhere in South Africa.
How long does it take?
It depends on scope; timelines are agreed up front.
How are fees structured?
By scope and format, confirmed in writing before work begins.
Can you guarantee results?
No. We promise honest assessment, practical plans and committed support.
Is my information confidential?
Yes, processed in line with POPIA.
Let’s talk
Ready for your next chapter?
Every business has potential. The right direction helps turn ambition into action.
Disclaimer: Altiora Business Management is a business consulting practice. We are not a lender or credit provider and do not provide credit, insurance, investments or regulated financial, legal or tax advice. Where specialist or licensed advice is needed, we will recommend you speak to an appropriately qualified professional. Every business is different and no particular outcome is guaranteed.